Welcome to Waikiki Lanais
Our Hawaiian Home in the Heart of Waikiki
Public Announcements
See below for the latest update!
Go to the AOAO drop-down menu for Resources for how-to & reference information
URGENT: Set up Hawaiian Telcom account & installation appointment! Cancel your Spectrum account ASAP for effective date December 15.
Click here for December 1st TABLE DAY - 11 AM to 2 PM on the Rooftop notice. Sign up for an appointment on the roof, or set up an account online or by phone.
Hawaiian Telcom online set up:
http://www.hawaiiantel.com/waikikilanais
Hawaiian Telcom telephone set up: 808-643-3456
Click here for the letter emailed on November 29 to all owner email addresses that we were able to find in the RM’s Outlook program.
Click here for a PDF of the Spectrum cancellation instructions (noted below)
Please call to arrange cancellation of your apartment’s Spectrum account ASAP and have it effective December 15. Call the Bulk Account Department number 1-855-366-7132.
you need your account number and account security code pin number
they will determine the building address
they will ask what you want to cancel, so explain the account for your apartment that is associated with your condo building because the association is changing providers (if you have other Spectrum add-ons like phone, etc., you need to decide if you want to keep it at a non-discounted rate, or change to Hawaiian Telcom at the group rate)
say you want to cancel your account effective December 15
you will get a confirmation email with instructions on how to return the equipment (it can be taken to a UPS store that will be noted in the email; we advise putting it in a bag with your account number, name and address, and UPS will do the rest at no charge. Maybe take a photo for your records until you know it has been delivered?)
return your equipment (cable box(es), power supplies to be safe, and anything else asked for in the email) within 30 days of December 15 (inform Spectrum to cancel your account on December 15 even if Hawaiian Telcom installs earlier than that).
Once the Hawaiian Telcom installation is completed, the Hawaiian Telcom service will be active. Giving Spectrum the December 15 cancelation notice will just give you more time to return the equipment.
FYI - -
If owners prefer to have their tenants always be the ones responsible for the Hawaiian Telcom account and equipment in the apartment, the tenant will need to set up the account and arrange the installation (the tenant will only be charged for additional, non-included upgrades, etc.). Then the tenant would close the account and return the equipment at the end of their lease. This would be done by all subsequent tenants unless the owner eventually decides to have the account.
If any current Sellers of unoccupied apartments in the building prefer not to set up a Hawaiian Telcom account (to avoid having to return the equipment after the sale), the new owners of the apartment may do it and would arrange for the installation. Warning: Sellers still need to cancel the Spectrum account and return the Spectrum equipment.
Resident Manager Resignation and Transition from Spectrum to Hawaiian Telcom
After a quick year of being the resident manager at the Waikiki Lanais, Chris Plummer gave his notice and his last day will be November 22. He decided to take his vacation days now so if you see him on the property, please know he is not on duty. The Board will now be tasked with finding a replacement as soon as possible.
Click here for the notice posted throughout the building regarding the work schedule to install fiber optics for Hawaiian Telcom TV and Internet service that will take effect by mid-December.
All owners will soon receive a detailed letter announcing the change and all the benefits that will come with it (to be mailed during the week of November 7).
Security Key Fob Audit
Click here for the letter being sent to all owners today and our fob policy. To improve safety and security of our residents, RM Chris will conduct a security key fob audit. All security key fobs must be verified by RM Chris by December 19, 2022 to avoid deactivation. Key fobs belonging to an off-island owner will be allowed to be temporarily suspended until the owner returns to Oahu if the owners provide RM Chris with information about their off-island fobs.
Edward Jones Kapahulu to Manage Reserve Funds
At the October 6, 2022 board meeting, the Board of Directors unanimously approved the transfer of reserve funds managed by Touchstone’s accounting department and held in mostly local banks to Edward Jones.
Yayoi Tsutakawa-Chinn, the financial advisor and head of the nearby Kapahulu office of Edward Jones, will invest the funds in high-interest earning CDs in banks nationwide.
Regular Board Meeting - Oct 6, 2022
Date: Thursday, October 6, 2022
Start time: 6:00 PM
Owners may contact the Resident Manager to register to attend the meeting by Zoom.
Click here to review the meeting rules adopted April 19, 2018.
Click here for the posted agenda.
Regular Board Meeting - Aug 4, 2022
Date: Thursday, August 4, 2022
Start time: 6:00 PM
Owners may contact the Resident Manager to register to attend the meeting.
Click here to review the meeting rules adopted April 19, 2018.
Elevator Sign
Click here for the sign posted in the elevators on 6/28, typo corrected 8/4 :)
Window & Sliding Door Specs
Go to Resources on the AOAO drop-down menu to learn about the specifications to follow if you’d like to replace your windows.
Also, look at the About/Guidelines & Forms page for the Alterations Request Form, required prior to any remodeling or construction in an apartment.
Regular Board Meeting - June 2, 2022
Date: Thursday, June 2, 2022
Start time: 6:00 PM
Owners may contact the Resident Manager to register to attend the meeting.
Click here for the meeting notice.
Click here to review the meeting rules adopted April 19, 2018.
Proposed Bill to limit Garbage Truck Pick-up times!
Go to our Bulletin Board on the AOAO drop-down menu to learn more about Bill 23 and its goal to limit garbage pickup by private refuse companies to 6:00AM to 9:00PM. Give testimony, too!
Regular Board Meeting - Apr 7, 2022
Date: Thursday, April 7, 2022
Start time: 6:00 PM
Owners may contact the Resident Manager to register to attend the meeting.
Click here for the meeting notice.
Click here to review the meeting rules adopted April 19, 2018.
The 2022 Annual Meeting
Results of the 2022 Annual Meeting election, held last evening, may be found on the Who We Are page on this website. The Board of Directors thanks all who were able to submit proxies for the meeting to take place, and all who were able to attend in person.
Proposed Resolution about Adjacent Properties!
State Representative Adrian Tam, whose district includes Waikiki, is introducing a resolution to have the City & County of Honolulu purchase the empty land parcels near Waikiki Lanais and transform them into better ways to serve the community. Please go to the Bulletin Board at our website’s AOAO drop-down menu for more info.